Help Centre

Here is a bunch of useful information that should help you with your purchase. If you want to know more please don’t hesitate to get in touch!

About US

We are proud of our tees and want to make sure you are completely satisfied with your purchase. We are a small business and customer feedback is taken very seriously.

All of our prints are bespoke and printed to order by an on-demand printing provider. We don’t carry products inside a big warehouse, just yet! Because of this, if a wrong size or colour is ordered, we are unable to provide returns or exchanges. We provide a Size Guide on each product, which will help you find the perfect fit. Please look at these carefully before ordering, to ensure your product is correct on arrival.

If you receive an item that is faulty (manufacturing error or printing error) we may be able to arrange a refund or replacement with our printing vendor. Please reach out to, with images of your concerning product and we will do everything we can to make right the situation.

Please take care to provide the correct shipping details, as the vendor does not accept responsibility and cannot offer replacements or refunds.

You will find a Size Guide on each of our products listed at Please see the reference image below.

Please choose carefully. If a wrong size or colour is ordered, we are unable to provide returns or exchanges. See our returns policy for more information.


We are Travel On Demand Pty Ltd trading as Granny Tees (“Granny Tees”, “Travel On Demand”, “we”, “us” or “our”) and we are registered in Australia with ACN 642241914.2. Our ABN is 11642241914.

Our trading address is: Granny Tees,
920 Glenferrie Rd, Kew, VIC 3101, Australia

You can purchase our Products in the following way: online via the website


When you place an order for a Product on the website you are buying it for the price shown on the website, subject to these Terms.

Our online order process allows you to double check your purchase before submitting your order to us. Please take the time to read and check your order at each page of the order process.

When you place your order on the website, we will take payment. We will check Product availability and contact you by email to confirm that your order has been accepted. This email is our acceptance of your order and confirm the price of the Products purchased.

If the Product is not available, we you send to you an email explaining this and any payment made for the Products will be refunded in full.

Please be aware that once the following takes place: you have successfully placed an order; we have accepted it; and it has been received by our warehouse. We are unable to amend the order or details provided.

You should print a copy of these Terms or save them to your computer for future reference.

Granny Tees may cancel any contract between you and us and not supply Products if it is reasonable to do so and may change or discontinue the availability of Products at any time if it chooses to. If we cancel your order, any payment made for the Products will be refunded in full.

Each order that we accept will be a separate contract between you and us and each contract will be subject to these Terms.


The price for each Product is shown on the website and includes any relevant GST at the current rate.

We always try to make sure that the prices on the website are accurate but internet errors may occur. If we discover an error in pricing of the Products that you order we will notify you via email using the contact details you supplied to us when placing your order. We will then give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to reach you within 7 days of our email, we will treat the order as cancelled. If you cancel, any payment made for the Products will be refunded in full. If you confirm, you must pay the difference before we despatch the Product.

You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address you specify.

Prices are quoted on the website in Australian Dollars. We only sell our product in Australian Dollars.


You must provide full and accurate payment details (e.g. credit card, debit card,) at the point of submitting your order.

We will take payment from your credit card, debit card as soon as your place your order.

We currently accept VISA, and MasterCard only.

To ensure that shopping online is secure, when paying by credit card, your details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also carry out additional security checks to confirm it is you making the order. In the event your card is declined please contact your card issuer to authorise the transaction.


If you have received a promotional voucher from us, only one such promotional code can be redeemed per order.

Promotional codes are issued from time to time at our discretion. We reserve the right to cancel promotional voucher codes at any time without notice.

Only one promotional code can be redeemed against any single order.

Promotional codes do not have a cash redemption value and are not transferable.

Promotional codes may not be used in conjunction with any other offer, discount or promotion. Only one promotional code can be used per order.


All Products are available while stocks last. If we are unable to supply a Product to you following our acceptance of your order, we will notify you as soon as we can. If we cannot supply a Product you will not be charged for it and we will refund bank your account with the amount of your upfront payment.

The images of the Products on the website are for illustrative purposes only. Although we have made every effort to display the images accurately, we cannot guarantee that your computer’s or device’s display accurately reflect the Products. Your Products may vary from those images.


We aim to deliver your Products by the estimated delivery date set out in the acceptance email and in any event within 15 to 21 days from the date of order or, in the case of pre-ordered Products, 15 to 21 days from the date of the despatch confirmation email. If we are unable to meet the estimated delivery date because of an event outside our reasonable control we will email to you a revised estimated delivery date.

Delivery will be completed when we deliver the Products to the delivery address given in the order.

The Products will be your responsibility from the completion of delivery.

You own the Products once we have received payment in full, including all applicable delivery charges. You will be notified of the delivery charges when you place your order.

Delivery outside the Australia may be subject to local import duties, custom duties or taxes which are your responsibility where they apply.

We will not be liable or responsible if you are in breach of any law in any such country.


We do not give you any right or interest in any copyright or intellectual property rights in any product.

The copyright and other intellectual property rights in the website and any information, images or software accessed via the website are owned by or licensed to Granny Tees and, unless otherwise specified, cannot not be used, copied or altered without our express consent.

Copyright extends to the design, look and feel of the website, all photographs on it and our marketing materials.

Granny Tees is our registered trademark and our logos and domain names are trade names or trademarks of Granny Tees and may not be used by anyone else without our express permission.

We do not give any warranty or representation in respect of the trademarks or trade names of any of the Products or brands featured on the website.

We do not give you any right or interest in any copyright or intellectual property rights in any Product nor the right to copy them, Granny Tees does not make any warranty or representation in respect of any other trade mark and the trademarks of the brands featured on belong to their respective owners.


Granny Tees makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with our Privacy Policy.


If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they are an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract.

We only supply the Products for domestic and private use. You may not to use the Product for any commercial, business or re-sale purposes.

Granny Tees will not be liable in any amount for failure to perform or delay in performance of any obligation under a contract if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation internet outages, communications outages, industrial action, fire, flood, war, pandemic, or act of God.

Please read the instructions, manuals and other user documentation that comes with your Products carefully. Granny Tees is not involved in the manufacture of Products and will not advise on their use or operation or the manufacturer’s guidelines. We recommend that you use all Products safely and in accordance with the manufacturer’s guidelines.

Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law.


Granny Tees has tried to describe (including all pictures) the Products as accurate as possible but it is your responsibility to check the dimensions stated on the website or contact us for exact sizes.

Granny Tees shall ensure ordered Products at their retail value whilst being delivered to you. We will not cover any subsequent loss or destruction following delivery.

Because of the nature of the internet Granny Tees provides and maintains the website on an “as is” and “as available” basis and makes no promise that use of the website will be uninterrupted or error free. We are not responsible to you if we are unable to provide our internet services for any reason beyond our control.

Our website contains links to other websites which are not under our control or maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.

You will be responsible for any breach of these Terms by you and if you use the website in breach of these Terms you will be liable to and will reimburse Granny Tees for any loss or damage caused as a result.


Granny Tees may revise these Terms from time to time. Any changes to our Terms will be notified on the website. You must check these Terms whenever you place an order with us.

We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these Terms.


We are committed to addressing complaints quickly and effectively. If a problem does occur, we will address the complaint within seven days of receiving your email.
Complaints must be received in writing by our office within 30 days from the date the product was purchased. Complaints made through any other channel will not be accepted. Failure to lodge a complaint within this time period may result in any following claim for refund (where available) being reduced or denied.


In the event that any term or condition contained in these Booking Conditions is unenforceable or void by operation of law or as being against public policy or for any other reason than such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.


Our Privacy Policy governs the collection, use and disclosure of your personal information by us. The Privacy Policy forms a part of these Terms & Conditions.


You must not assign, transfer or novate these Terms & Conditions or any rights or obligations under these Terms & Conditions without the prior written consent of Granny Tees.


You may not rely on our words or conduct as a waiver of any right unless that waiver is in writing and signed by Granny Tees.


The laws of Victoria, Australia govern these Conditions to the fullest extent allowable. Any disputes must be initiated in the courts of Victoria, Australia.


If you would like help when ordering, information about a Product, a request for a Product or if you would just like to provide us with feedback on our service, please email us at You can also contact us by post at Granny Tees, 920 Glenferrie Rd, Kew, Victoria 3101, Australia

We know the importance of your privacy and your concerns about the security of your personal information. So, rest assured. We are committed to protecting any personal information about you that we hold. This is our privacy policy. It sets out how we generally manage your personal information and safeguard your privacy.


Personal information is information that identifies you or could identify you. During your dealings with us, we may collect personal information such as:

  • your name, address and contact details
  • your interests in our products
  • information about your dealings with us or anyone else
  • any other information which we may need to promote our goods or services


  • If you contact us through the online form, we collect your name and email for the purposes of responding to your request
  • If you purchase something from us, we collect your name, email, phone and shipping/billing addresses – for the purpose of completing your order. We may also use your email to keep you updated on special offers or new products that may be of interest to you – you can unsubscribe from this at any time.
  • If you give us information about another person, you should make sure that you are authorised to give us that information. You must also make sure to inform that person of who we are and that we may use and disclose their personal information in accordance with this our privacy policy.


This website uses cookies. We may use cookies to learn about how people use our website, what they are interested in and to help us make a better website. Like most other websites, we may automatically record details about any computer used to access the website such as the date and time of access, the IP address, domain name and details of the information accessed.


We use your personal information to provide our products or services to you, to manage and account for our products or services, to improve our products or services, to manage our relationships with you and to provide you with information about our ideas, events or other products or services that may interest you. We may also use your personal information to provide you with information about other services offered by third parties which we think you may find interesting. If you would prefer not to receive this information, please contact us at We will not disclose your personal information to any third parties without your consent, unless we are required to by law or to the extent we use third parties to capture or manage your personal information on our behalf.


We take reasonable steps to protect all information which we hold (including your personal information). We also take reasonable steps to hold information securely in electronic or physical form. We do not store personal information with a third party storage provider.


Sometimes it will be necessary for us to update and change our privacy policy. We reserve the right to change our privacy policy at any time. We may notify you about changes to our privacy policy by posting an updated version on our website.


You may request access at any time to personal information we hold about you or make any complaints about us and our privacy policy by emailing us at We will deal with all requests for access to personal information as quickly as possible but may charge you a fee where access is provided.